Introduction

In this piece, Lead Analyst specializing in retail banking will outline the changes in the market, explain which trends will have the biggest impact, and highlight who will benefit from the fast-paced developments in retail banking technology.

Scope

*This brief outlines emerging trends and developments that are expected to affect the retail banking sector during 2009.

*The regions covered in the report include North America, Western Europe, Central and Eastern Europe and Australasia.

Report Highlights

*The report analyses how the retail banking landscape has materially changed as a result of the financial crisis, and provides an industry outlook for 2009.

*The report specifically assesses the impact of the financial crisis on IT spending, and includes information from latest Retail Banking Business Trends survey.

Reasons to Purchase

*Understand the impact of the financial crisis on IT spending in 2009.

*Understand the technology investment priorities of retail banks in North America, Western Europe, Central and Eastern Europe and Australasia in 2009.

Report Outline

VIEW
CATALYST
SUMMARY
ANALYSIS

The retail banking landscape is radically different compared to twelve months ago

The intervention of governments and central banks will continue in 2009

The outlook for the retail banking industry in 2009

The impact of the financial crisis on IT spending

Budgets are under strain, resulting in the cancellation of non-essential IT initiatives
Carefully targeted investments will be made, based on watertight business cases with rapid payback
Understanding the specific business areas where retail banks will be investing in during 2009
Understanding the specific technology areas where retail banks will be investing in during 2009
Developing the key contact channels
Banks will follow several different strategies when it comes to card administration systems

ACTIONS

Impact on players in the retail banking sector

Banks should brace themselves for new regulatory policies that will necessitate changes to IT systems
Banks should consider additional outsourcing opportunities where appropriate
The use Software as a Service is an option, but it could be a case of too far, too soon for many banks

Recommendations for those selling into the retail banking sector

Niche vendors should consider aligning themselves with larger infrastructure providers or outsourcers
Emerging markets will grow, but won't offer sanctuary to difficulties in North America and Western Europe

APPENDIX

Methodology
Further reading
Ask the analyst
consulting
Disclaimer

List of Figures

Figure 1: Gauging the impact of the financial crisis on IT investment in 2008 and 2009
Figure 2: Understanding the business area priorities for IT investment in 2009
Figure 3: Branch strategies in 21st century retail banking
Figure 4: Understanding the technology area priorities for IT investment in 2009
Figure 5: Understanding the channel investment priorities of retail banks for 2009
Figure 6: Understanding the card administration systems priorities of retail banks in 2009