Report Highlights
In 2007, China's call center industry maintained stable development, showing the trend of large-scale, deep and intensive operation. With regard to industry structure, large call centers are mainly found in service industries, such as telecom, finance and tourism. The upgrade of CTI technology, increased telephone penetration and reduced telecom tariffs triggered an upsurge of call center set-up among SMBs. Meanwhile, as an important part of service outsourcing, call centers have seen significant development. The rapid development of call centers fuels demand for CTI equipment and technical solutions.
Lured by the fast-growing market and huge market opportunities, domestic and foreign enterprises scramble to enter China's call center industry. At present, China's call center industry is relatively mature. A complete industry chain has taken shape, consisting of software and hardware vendors, integrators, outsourcing call center, self-built call center, consulting service providers, training service providers, standard promotion and certification enterprises, and third-party information platforms.
In the face of changes and challenges of competition and the market, Consulting releases 2007-2008 Annual Report on China's Call Center Equipment Market, which helps vendors, investors and industry insiders grasp more accurately laws governing the market's development and in combing the development track of application value:
On the basis of scientifically designed and prudently implemented market surveys, the report presents exhaustive analysis of application status and investment in China's call center market, including brand distribution and application characteristics.
It analyzes competition situation and future trend in the area of call center equipment, and assesses leading vendors' comprehensive competitiveness.
After analyzing the present situation, evaluating market opportunities and studying vendors' competitive behavior, the report presents highly workable and feasible recommendations for equipment vendors to formulate competitive strategy and tactics.
Table of Contents
Main Conclusions
Key Findings
Chapter 1 Overview of the Global Call Center Equipment Market in 2007
1.1Market Size & Growth
1.1.1. Market Size & Growth in 2007
1.1.2 Market Characteristics
1.2 Major Countries & Regions
1.2.1 USA
1.2.2 Europe
1.2.3. Japan
Chapter 2 Overview of China's Call Center Equipment Market in 2007
2.1 Market Size & Growth
2.2Basic Characteristics
2.3 Market Structure
2.3.1. Brand Structure
2.3.2. Industry Structure
Chapter 3 Forecast of China's Call Center Equipment Market, 2008-2012
Chapter 4 Development Trend of China's Call Center Equipment Market
Chapter 5 Factors Affecting China's Call Center Equipment Market
5.1 Impetuses
5.2 Obstacles
Chapter 6 Competition Situation in China's Call Center Equipment Market in 2007
6.1Overall Competition Situation
6.2 Leading Vendors' Competitive Strategies & SWOT Analysis
Chapter 7 User Requirements Study
7.1 Brand Preference
7.2 Product Functions
7.3 Purchasing Channels
Chapter 8 Recommendations
Tables
Size of China's Call Center Equipment Market, 2005-2007
Sale Revenue in the Industry Application Segments of China's Call Center Equipment Market in 2007
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Figures
Size of the Global Call Center Equipment Market, 2005-2007
Growth of the Global Call Center Equipment Market, 2005-2007
Growth of the Global Call Center Equipment Market, 2005-2007
Size & Growth of China's Call Center Equipment Market, 2005-2007
Brand Structure of China's Call Center Equipment Market in 2007
Industry Application Structure of China's Call Center Equipment Market in 2007
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