Report Highlights
In 2008, China's call center market continued thriving in 2007. The demands in finance and business service industries drive the whole market's growth. But macro-economic external environment's deterioration had great impact on some fields, such as securities industry. Because new demand types have emerged, competition pattern had certain change. Outsourcing service providers have become the new nobility of call center solutions' demands.
As for market structure, call center outsourcing growth has outstanding presentation. Some ITO, BPO service providers gradually expand their own business, they provide new call center services, which promote the development of call center outsourcing services and sale of call center system. Software solutions and hardware market is relatively smooth.
In the face of changes and challenges of competition and the market, we release 2008-2009 Annual Report on China's Call Center Market, which helps vendors, investors and industry insiders grasp more accurately laws governing the market's development and in combing the development track of application value:
* Deep and accurate market research data: On the basis of in-depth research of leading vendors' key solutions, the report depicts changes in the market from the angle of product structure, regional structure, vertical structure and parallel structure, and identifies development direction.
* All-round and profound brand analysis: In addition to summing up enterprises' performance in the dimension of market segments, competitive strategy and SWOT analysis, we leverage its profound understanding of the IT market to establish a CPM matrix system consisting of 6 items and 31 sub-items, to review the makings of success in the marketplace. Vendors are divided into four quadrants including leaders and challengers.
* Scientific and complete forecasts: Through regression modeling and expert verification in major market segments, it conducts correlation analysis with related industry links, to present valuable trend analysis and quantitative forecast result.
Table of Contents
Objects
Main Conclusions
Key Findings
I. Overview of the Global Call Center Market in 2008
(I) Market Size & Growth
(II) Basic Characteristics
(III) Major Countries & Regions
1. USA
2. Europe
3. Japan
4. Asia-Pacific
II. Overview of China's Call Center Market in 2008
(I) Market Size & Growth
(II) Basic Characteristics
(III) Market Structure Analysis
1. Product Structure
2. Regional Structure
3. Vertical Structure
4. Parallel Structure
(IV) Brand Market Shares Analysis
1. Overall Market Shares, 2007-2008
2. Regional Market Shares in 2008
3. Vertical Market Shares in 2008
4. Parallel Market Shares in 2008
III. Forecast on the Development of China's Call Center Market, 2009-2011
(I) Forecast on the Size of China's Call Center Market, 2009-2011
(II) Forecast on the Structure of China's Call Center Market, 2009-2011
1. Product Structure
2. Regional Structure
3. Vertical Structure
4. Parallel Structure
IV. Analysis on the Development Trend of China's Call Center Market, 2009-2011
(I) Product and Technology
(II) Price
(III) Channels
(IV) Service
V. Study of Market Segments
(I) Call Center Equipment Market
1. Competition Situation
2. Impetuses
3. Obstacles
(II) Call Center Software Market
1. Competition Situation
2. Impetuses
3. Obstacles
(III) Call Center Outsourcing Market
1. Competition Situation
2. Impetuses
3. Obstacles
VI. Analysis on Competition Situation in China's Call Center Market
(I) Overall Competition Situation
1. Call Center Equipment Market
2. Call Center Software Market
3. Call Center Outsourcing Market
(II) Leading Vendors' Competitive Strategies & SWOT Analysis
1. Sunyard
2. Huawei
3. AltiGen
4. ...
VII. User Requirements Study
(I) Investment Analysis
(II) Benefits of Self-Built Call Centers
(III) Benefits of Call Center Outsourcing
VIII. Recommendations
List of Tables
Size and Growth of Global Call Center Market, 2007-2008
Size and Growth of China's Call Center Market, 2006-2008
Size and Growth of Products Segments of China's Call Center Market, 2006-2008
Regional Structure of China's Call Center Market, 2007-2008
Regional Structure Change of China's Call Center Market, 2007-2008
Size and Growth of Vertical Segments of China's Call Center Market, 2007-2008
Size and Growth of Parallel Segments of China's Call Center Market in 2008
...
List of Figures
Size and Growth of Global Call Center Market, 2007-2008
Size and Growth of China's Call Center Market, 2006-2008
Product Structure of China's Call Center Market in 2008
Size and Growth of Regional Segments of China's Call Center Market, 2007-2008
Regional Structure of China's Call Center Market in 2008
Regional Structure Change of China's Call Center Market, 2007-2008
Size and Growth of Vertical Segments of China's Call Center Market, 2007-2008
...
