Report Highlights
In 2008, affected y international financial crisis, global service outsourcing stepped into adjustment phrase, which presents new development forms and characteristics. Total amount maintained upward trend, but the growth rate slowed down. With regard to market structure, ITO is still in the dominant position, and the forms of service outsourcing are diversifying; through rapid development, KPO (Knowledge Process Outsourcing) gradually becomes a bright spot in the area of BPO. With regard to service outsourcing market distribution, it remained past characteristics: North America, Europe and Japan are still the primary sources of clients; affected by financial crisis, the Asia-Pacific region represented by India for multinational enterprises in service outsourcing decreased. Emerging countries and regions represented by China actively undertake international service outsourcing, mainly dedicated to software and information service outsourcing.
2008-2009 Annual Report on the Development of Global Service Outsourcing Industry (General Report) helps outsourcer and outsourcee to comprehensively understand and grasp global service outsourcing industry development trend, and analyzes competition situation in the market and major factors affecting the development of service outsourcing:
* Backed by full and accurate market description data, the report presents changes in the global service outsourcing industry in 2008 from the angle of industry structure, clients, outsourcing providers, and market segments, and summarizes the changes, the development characteristics and situation.
* It examines market competition in the global service outsourcing market in 2008 from the angle of tangible and intangible environment, cost and capability.
* It assesses leading service outsourcing providers ' competition performance in 2008 in the dimensions of market shares, competitive strategy and key performance, and reviews the makings of leading players.
* Moreover, take service outsourcing in India and China as examples, the report examines differences in service outsourcing development models between the two countries, conducts SWOT analysis of service outsourcing in China, and presents strategies for promoting service outsourcing in China.
Table of Contents
Main Conclusions
Key Findings
I. Overview of the Global Service Outsourcing Industry in 2008
(I) Industry Size and Growth
(II) Industry Structure
(III) Main Characteristics
(IV) Development Hotspots
II. Profile of Major Countries & Regions in Service Outsourcing Development in
2008
(I) Outsourcer Market
1. USA
2. Western Europe
3. Japan
(II) Outsourcee Market
1. India
2. China
3. Competitiveness of Major Countries & Regions
III. Analysis on the Competition Pattern of Global Service Outsourcing Market in 2008
(I) Market Development Status
1. Market Size
2. Product Structure
3. Brand Structure
4. Basis Characteristics
(II) ITO Development Status
(III) BPO Development Status
IV. Assessment of Leading Enterprises in Service Outsourcing in 2008
(I) IBM
(II) HP-EDS
(III) Accenture
(IV) ...
V. Analysis on Development Trend of the Global Service Outsourcing Industry, 2009-2011
(I) Industry Size
(II) Product Structure
(III) Technology Evolution
(IV) Application (Services) Innovation
(V) Industry Progressive and Change
(VI) ...
VI. Recommendations
List of Tables
Size of the Global Service Outsourcing Industry, 2006-2008
Size of the Offshore Outsourcing Market, 2006-2008
Forecast on the Size of the Global Service Outsourcing Market, 2009-2011
...
List of Figures
Size of the Global Service Outsourcing Industry, 2006-2008
Structure of the Global Service Outsourcing Market in 2008
Distribution of the Global ITO Market in 2008
Distribution of the Global BPO Market in 2008
Forecast on the Size of Global Service Outsourcing Market, 2009-2011
...
