Report Highlights
In 2008, China's business process outsourcing (BPO) market maintained rapid development. Although the market is affected by external environmental deterioration, this impact is not entirely negative; the fundamental impetus of the market growth hasn't been destroyed, so the long-term development could be expected. In market's rapid development, the competition pattern is relatively stable, superiority manufacturers grow rapidly, their market shares continue to rise, but it couldn't be said that the market pattern has been set.
As for market's other structures, call center's outsourcing service connotation continues to expand, its service ability continues to strengthen, which firmly occupies the major position in BPO market; because the demands of China's domestic clients in banking industry release slowly, data processing outsourcing's development is relatively gentle; information management outsourcing is more active...
In the face of changes and challenges of competition and the market, we release 2008-2009 Annual Report on China's Business Process Outsourcing (BPO) Service Market, which helps vendors, investors and industry insiders grasp more accurately laws governing the market's development and in combing the development track of application value:
* Deep and accurate market research data: On the basis of in-depth research of leading vendors' key products, the report depicts the development of the market from the angle of product structure, regional structure, vertical structure, and parallel structure, and identifies development direction.
* All-round and profound brand analysis: In addition to summing up enterprises' performance in the dimension of market segments, competitive strategy and SWOT analysis, we leverage its profound understanding of the IT market to establish a CPM matrix system consisting of 6 items and 31 sub-items, to review the makings of success in the marketplace. Vendors are divided into four quadrants including leaders and challengers.
* Scientific and complete forecasts: Through regression modeling and expert verification in major market segments, it conducts correlation analysis with related industry links, to present valuable trend analysis and quantitative forecast result.
Table of Contents
Main Conclusions
Key Findings
I. Overview of China's BPO Market in 2008
(I) Market Size & Growth, 2006-2008
(II) Basic Characteristics
(III) Market Structure Analysis
1. Product Structure
2. Regional Structure
3. Vertical Structure
4. Parallel Structure
(IV) Brand Market Shares Analysis
1. Overall Market Shares, 2007-2008
2. Regional Market Shares in 2008
3. Vertical Market Shares in 2008
4. Parallel Market Shares in 2008
II. Forecast on the Development of China's BPO Market, 2009-2011
(I) Forecast on the Size of China's BPO Market, 2009-2011
(II) Forecast on the Structure of China's BPO Market, 2009-2011
1. Product Structure
2. Regional Structure
3. Vertical Structure
4. Parallel Structure
III. Analysis on Development Trend of China's BPO Market, 2009-2011
(I) Products
(II) Technologies
(III) Price
(IV) Channels
IV. Study of Market Segments
(I) Call Center Outsourcing Market
1. Competition Situation
2. Impetuses
3. Obstacles
(II) Data Processing Outsourcing Market
1. Competition Situation
2. Impetuses
3. Obstacles
(III) Information Management Outsourcing Market
1. Competition Situation
2. Impetuses
3. Obstacles
V. Analysis on Competition Situation in China's BPO Market
(I) Overall Competition Situation
1. Competition between Existing Vendors
2. Potential Entrants
(II) Leading Vendors' Competitive Strategies & SWOT Analysis
1. HP
2. Neusoft
3. CDG
4. Sunyard
5. CDP
6. 95 teleweb
7. Hewitt
VI. User Requirements Study
(I) Brand Preference
(II) Service Content
(III) Investment Income
(IV) Service Performance
(V) Service Experiences
VII. Recommendations
List of Tables
Size of China's BPO Market, 2006-2008
Product Structure of China's BPO Market in 2008
Structure of Regional Segments of China's BPO Market in 2008
Structure of Vertical Segments of China's BPO Market in 2008
Structure of Parallel Segments of China's BPO Market in 2008
Structure of Brands of China's BPO Market in 2008
Forecast on the Size and Growth of China's BPO Market, 2009-2011
Forecast on the Size and Growth of Product Segments of China's BPO Service Market, 2009-2011
Forecast on the Size and Growth of Regional Segments of China's BPO Service Market, 2009-2011
Forecast on the Size and Growth of Vertical Segments of China's BPO Service Market, 2009-2011
Forecast on the Size and Growth of Parallel Segments of China's BPO Service Market, 2009-2011
...
List of Figures
Size and Growth of China's BPO Market, 2006-2008
Structure of Product Segments of China's BPO Market in 2008
Structure of Regional Segments of China's BPO Market in 2008
Structure of Vertical Segments of China's BPO Market in 2008
Structure of Parallel Segments of China's BPO Market in 2008
Structure of Brands of China's BPO Market in 2008
Structure of Brands in Regional Segments of China's BPO Market in 2008
Structure of Brands in Vertical Segments of China's BPO Market in 2008
Structure of Brands in Parallel Segments of China's BPO Market in 2008
Forecast on the Size and Growth Rate of China's BPO Market, 2009-2011
Forecast on the Size and Structure of Product Segments of China's BPO Service Market, 2009-2011
Forecast on the Size and Structure of Regional Segments of China's BPO Service Market, 2009-2011
Forecast on the Size and Structure of Vertical Segments of China's BPO Service Market, 2009-2011
Forecast on the Size and Structure of Parallel Segments of China's BPO Service Market, 2009-2011
...
