Report Summary

Research fields: BPO, call center outsourcing, data management outsourcing, functional application outsourcing

Vendors involved: HP, Neusoft, Genpact, CDG, CDP, Accenture, Sunyard, etc.

Report Highlights

In 2007, China's business process outsourcing (BPO) market maintained rapid development. Domestic users' demand is released continuously. In particular, the financial segment experiences the fastest growth. However, the market is still restricted to relatively simple services, such as report processing, banks' manual service outsourcing and domestic clients' call center service. Some low-end outsourcing services related to IT become the best points through which traditional IT enterprises get into the BPO market. Nevertheless, IT enterprises, especially traditional hardware sellers or integrators, still face a slew of obstacles in adopting BPO. First of all, there is an obstacle in HR. In particular, in the face of the European and American markets where there is the greatest BPO demand, the HR bottleneck seems even more notable. Secondly, it takes time to build trust, because BPO involves users' important information, even core business information.

Direct competition is not the main theme in the market yet. Expanding the market is numerous service providers' joint responsibility. There are two development trends: some domestic and overseas large outsourcing vendors start to develop business in Mainland China, such as Neusoft and EDS. Meanwhile, some expand to developed eastern regions, such as CDG.

In the face of changes and challenges of competition and the market, This Consulting releases 2007-2008 Annual Report on China's Business Process Outsourcing Market, which helps vendors, investors and industry insiders grasp more accurately laws governing the market's development and in combing the development track of application value:

& Deep and accurate market research data: On the basis of in-depth research of leading vendors' key solutions, the report depicts the development of the market from the angle of product structure, regional structure, vertical structure, and parallel structure, and identifies development direction.

& All-round and profound brand analysis: In addition to summing up enterprises' performance in the dimension of market segments, competitive strategy and SWOT analysis, This Consulting leverages its profound understanding of the IT market to establish a CPM matrix system consisting of 6 items and 31 sub-items, to review the makings of success in the marketplace. Vendors are divided into four quadrants including leaders and challengers.

& Scientific and complete forecasts: Through regression modeling and expert verification in major market segments, it conducts correlation analysis with related industry links, to present valuable trend analysis and quantitative forecast result.

Report Outline

I.     Overview of the Global BPO Market in 2007

 (I)     Market Size & Growth
 (II)     Basic Characteristics
 (III)     Major Countries & Regions
     1.     USA
     2.     Europe
     3.     Japan
     4.     Asia-Pacific

II.     Overview of China's BPO Market in 2007

 (I)     Market Size & Growth, 2005-2007
 (II)     Basic Characteristics
 (III)     Market Structure
     1.     Product Structure
     2.     Regional Structure
     3.     Vertical Structure
     4.     Parallel Structure
 (IV)     Brand Market Shares
     1.     Overall Market Shares, 2006-2007
     2.     Regional Market Shares in 2007
     3.     Vertical Market Shares in 2007
     4.     Parallel Market Shares in 2007

III.     Forecast of China's BPO Market, 2008-2012

 (I)     Size Forecast
 (II)     Structure Forecast
     1.     Product Structure
     2.     Regional Structure
     3.     Vertical Structure
     4.     Parallel Structure

IV.     Development Trend of China's BPO Market, 2008-2012

 (I)     Products
 (II)     Technologies
 (III)     Price
 (IV)     Channels

V.     Study of Market Segments

 (I)     Call Center Outsourcing Market
     1.     Competition Situation
     2.     Impetuses
     3.     Obstacles
 (II)     Data Management Outsourcing Market
     1.     Competition Situation
     2.     Impetuses
     3.     Obstacles
 (III)     Functional Application Outsourcing Market
     1.     Competition Situation
     2.     Impetuses
     3.     Obstacles

VI.     Competition Situation in China's BPO Market

 (I)     Overall Competition Situation
     1.     Competition between Existing Vendors
     2.     Potential Entrants
 (II)     Leading Vendors' Competitive Strategies & SWOT Analysis
     1.     HP
     2.     Neusoft
     3.    ...

VII.     User Requirements Study

 (I)     Brand Preference
 (II)     Service Content
 (III)     Investment Income
 (IV)     Service Performance
 (V)     Service Experiences

VIII.     Recommendations from This Consulting
 
List of Tables
 
Size of China's BPO Market, 2005-2007
Product Structure of China's BPO Market in 2007
Sales Revenue in the Vertical Segments of China's BPO Market in 2007
Sales Revenue in the Parallel Segments of China's BPO Market in 2007
Sales Revenue in the Regional Segments of China's BPO Market in 2007
...
 
List of Figures
 
Size of the Global BPO Market, 2005-2007
Growth of the America's BPO Market, 2005-2007
Growth of the Japan's BPO Market, 2005-2007
Growth of the Europe's BPO Market, 2005-2007
Growth of the Asia-Pacific BPO Market, 2005-2007
Size & Growth of China's BPO Market, 2005-2007
...
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