Report Highlights
In 2008, China's IT services management market made remarkable achievements.
Improvements are made in the industry standards for ITSM (IT service management). With the release of ITIL3.0, ITSM has experienced further development. ITIL3.0 lays greater stress on the consistency between IT service and enterprises' business goals, and on service lifecycle management. This steers the development of ITSM, and enable IT management to draw greater attention.
The sharp rise in the number of ITSM organizations and frequently held conferences and activities demonstrate the enormous potential of the ITSM consulting and training markets. These include both third-party consulting and training agencies dedicated to ITSM, IT governance, IT project management and IT risk management, and IT vendors that offer ITSM products. Among them are foreign IT enterprises and domestic consulting startups.
ITSM systems are improved constantly. Many IT vendors dedicated to network operation and maintenance products introduce ITIL and ITSM concepts and methods into their products, to improve applicability and meet customers' growing needs. ITSM is embraced by more and more industry customers. It has gone beyond the telecom and banking industries to penetrate various industries. Customers in the government, energy, manufacturing and IT sectors are growing.
The ITSM market is full of business opportunities and challenges. To gain a foothold in the market, vendors need to find out the development of all sides in 2008, their competitiveness and product strategies, and customer demand, and grasp the development trend of the market. To this end, we release the 2008-2009 Annual Report on China's IT Service Management (ITSM) Market, will help enterprises, investors and industry chain grasp more accurately laws governing the market's development, and deeply comb the trace of segmented application value from the following aspects:
* Backed by full and accurate market data, the report depicts changes in product structure, price segments, vertical structure, parallel structure, and channels, and discerns the industry's development direction.
* It sums up leading brands' performance in 2008 in the dimension of shares in market segments, competition situation, and competitive strategies, and reviews the makings of leading players in the marketplace.
* It presents valuable trend analysis and quantitative forecast result for the overall market and market segments.
* Moreover, the report conducts multidimensional analysis of users' requirements and the impetuses and obstacles for market segments.
Table of Contents
Main Conclusions
Key Findings
I. Overview of the Global ITSM Market in 2008
(I) Market Size & Characteristics
1. Market Size & Growth, 2006-2008
2. New Technology Application
(II) Basic Characteristics
(III) Major Countries & Regions
1. USA
2. Europe
...
II. Overview of China's ITSM Market in 2008
(I) Market Size & Characteristics
1. Market Size & Growth, 2006-2008
2. Price Trend
(II) Basic Characteristics
(III) Market Structure
1. Product Structure
2. Vertical Structure
3. Horizontal Structure
(IV) Brand Market Shares in 2008
III. Forecast of China's ITSM Market, 2009-2011
(I) Forecast of the Market Size, 2009-2011
(II) Forecast of the Market Structure, 2009-2011
1. Product Structure
2. Vertical Structure
3. Horizontal Structure
IV. Development Trend of China's ITSM Market, 2009-2011
(I) Products & Technologies
(II) Price
(III) Service
...
V. Research on Market Segments in 2008
(I) ITSM Consulting Market
1. Competition Situation
2. Impetuses
3. Obstacles
(II) ITSM Software Market
1. Competition Situation
2. Impetuses
3. Obstacles
VI. Competition Situation in China's ITSM Market in 2008
(I) Competition Situation
1. Competition Between Existing Vendors
2. Potential Entrants & Substituting Products
(II) Leading Vendors' Competitive Strategies & SWOT Analysis
VII. Research on User Requirements
(I) Brand Preference
(II) Product Functions
(III) Price Expectations
...
VIII. Recommendations
(I) To IT Vendors
(II) To the Industry
List of Figures
Figure 1 Distribution of Industries Related to ITIL
Figure 2 Structure of China's ITSM Market Industry in 2008
Figure 3 Structure of China's ITSM Software & Service Market in 2008
Figure 4 Forecast on the Size of China's ITSM Market, 2009-2011
Figure 5 Forecast on the Structure of China's ITSM Market, 2009-2011
...
List of Tables
Table 1 Size of China's ITSM Market, 2006-2008
Table 2 Brand Structure of China's ITSM Software Market in 2008
Table 3 Brand Structure of China's ITSM Consulting Market in 2008
Table 4 Ranking of Vendors in China's ITSM Software Market in 2008
Table 5 Ranking of Enterprises in China's ITSM Consulting Market in 2008
Table 6 Forecast on the Size of China's ITSM Market, 2009-2011
...
